Legal
Last updated: October 19, 2026
Every lot ships directly from the consignor to the winning buyer. HeritageBids coordinates the shipment on the consignor’s behalf, arranging a carrier suited to the lot and confirming the details with the buyer, but we are not ourselves a party to the shipping contract — that contract is between the carrier and the buyer.
Once payment is received in full, we begin coordinating packing and shipment. You will receive tracking information by email once your lot has shipped.
Shipping and insurance costs are paid by the buyer. HeritageBids coordinates the shipment and confirms the shipping arrangements with the buyer before dispatch.
Shipments are insured at hammer value, as described in the Damaged or Lost Shipments section below. Please contact us before bidding if you have questions about coverage for a particular lot or destination. If a shipment is damaged or delayed, contact HeritageBids so we can assist with the carrier inquiry and claims process.
Shipping cost depends on the size, weight, value, and destination of the lot, and is confirmed at invoicing — after the sale closes, before you pay. There is no markup added to the carrier’s quoted rate.
Invoices are issued within 24 hours of the auction ending. Payment is due within 72 hours after the auction ends. Once payment clears, most lots ship within 5–7 business days. Large-format and fragile lots may take longer, as noted in Section 5.
HeritageBids ships worldwide. Import duties, customs fees, and any local taxes applicable at the destination country are the buyer’s sole responsibility and are not included in the shipping quote or invoice.
Customs clearance times vary by country and are outside our control. If you have questions about import requirements for a specific country before bidding, contact us and we will help where we can.
Oversized rugs and carpets, large framed works, and other bulky or fragile lots are packed by hand to protect the piece in transit. This additional care may require extra lead time before a lot ships; where this applies, we will communicate the expected timeline to you promptly at invoicing.
Pickup availability and collection details will be disclosed in the auction description based on where the lots are located. Please review the relevant auction description before bidding.
Where pickup is available, collection must be arranged by appointment with HeritageBids after full payment has cleared. The collection address and appointment details will be confirmed before pickup.
If your lot arrives damaged, photograph the packaging and the item before unpacking further, and contact us at contact@heritagebids.com within 5 business days of delivery. Because every shipment is insured at hammer value, a confirmed transit claim is resolved through that insurance, and we will guide you through the process. If a shipment does not arrive within a reasonable time of the carrier’s estimated delivery window, contact us and we will investigate with the carrier directly.
Questions about shipping, delivery, or a specific lot can be directed to contact@heritagebids.com or (646) 572-4525.